Refund Policy
Last updated June 2026
If something's wrong with your meal
Your satisfaction matters. If a meal arrives in poor condition or isn't what was ordered, send us a message or email within 24 hours with a photo and we'll make it right — usually a credit toward your next week.
Changing or cancelling an order
You can change or cancel any order free of charge up to the cut-off — 6pm the day before your delivery day — just send a message. After the cut-off the food is being cooked for you, so the order can no longer be cancelled.
Catering deposits
If a catering booking is cancelled with more than 4 days' notice, any deposit is returned in full. Within 48 hours of the event the deposit may be forfeited, since ingredients are bought fresh per event. In between, Chef Uzma will agree a fair amount with you directly.
Your consumer rights
Nothing in this policy limits your rights under the Australian Consumer Law, including remedies for goods that are not of acceptable quality.
This is placeholder legal copy for the Muskan PWA build and is not legal advice. Replace with reviewed policy before launch.